CRM Mastery for SME Freight Forwarders: Unlocking Competitive Edges in Customer Engagement and Sales Efficiency
Implementing a tailored CRM system is a transformative move for Small and Medium Enterprises (SMEs) in the freight forwarding industry. It’s about enhancing customer relationships through personalized services, streamlined communication, and increased sales efficiency. Such a system enables SMEs to efficiently manage leads and opportunities, provide accurate and competitive quotations quickly, and harness data-driven insights […]
Skyrocketing Your Bottom Line: Unleashing the Power of Embedded Quotation and Advanced CRM in Freight Management
In a sector as competitive as freight forwarding, every ounce of efficiency and customer satisfaction counts towards bolstering the bottom line. Modern freight management software now offers embedded quotation tools and advanced Sales CRM features, becoming a game-changer for forwarders aiming to elevate their net revenue and profit margin. This post delves into how leveraging […]
Accelerate Your Quote Turnaround: The Hidden Costs and Solutions in Freight Forwarding
Why Quote Turnaround Matters The fast-paced nature of the logistics industry demands rapid responses to quote requests. A delayed quote can mean a missed opportunity, especially in the high-stakes freight forwarding world. But speed is just one part of the equation; another critical element often overlooked is freight rate management. Quick quote turnarounds are not […]
Nurturing Customer Loyalty: How Large Freight Forwarders Can Utilize PO Management Software to Enhance Client Relations
In the fast-paced world of logistics and freight forwarding, delivering exceptional service and maintaining strong client relationships are paramount. One way large freight forwarders can achieve this is by leveraging Purchase Order (PO) Management Software. This technology not only streamlines operational processes but also adds value to client interactions. Here’s how: Streamlined Operations and Transparency […]
Navigating Post-Pandemic Waters: The New Normal in Freight Forwarding and Adaptation Strategies
In the aftermath of the COVID-19 pandemic, the freight forwarding industry has been thrust into uncharted waters. Supply chain disruptions, a surge in e-commerce, and evolving customer expectations are just a few of the challenges that logistics and freight forwarding companies have to grapple with. As businesses seek to adjust to this new landscape, understanding […]
Here’s What Forwarders Say They Need from a Freight Management Software
At the early stages of founding GoFreight, we invested a lot of extra time talking to freight forwarders to understand their challenges. The early insight we gained was integral to shaping the platform’s development. Much of the feedback centered around two themes, and here are the highlights.
Why a Modern SaaS Is Necessary For Any Freight Forwarder to Grow
When a freight forwarder opens offices in new locations and countries, it can be a good sign that business is going well. But, the ability to share data and the level of communication it takes to centralize operations can be complicated and is only possible through the use of a modern SaaS platform.
Is it Time for You to Try Out a Different Software?
There can be many reasons a forwarder has ended up with technology that doesn’t meet their needs. I offered a few signs you can look for to know if you’ve started down the path with the wrong platform in my last post: Here’s How to Know the Software You Are Using Is Bad for Your Business.
Here’s How to Know the Software You Are Using Is Bad for Your Business
The idea of freight forwarders using technology is not new. The problem is most of them fall short of fulfilling the needs of their users. In this blog post, I talk about several signs that show companies do not have the best technology for their needs early on.
How GoFreight Became the Modern Technology Freight Forwarders Need Today
GoFreight software is founded with the goal of unleashing the potential of freight forwarders who are held back by their current technology – if they have any freight management technology at all. Prior to starting GoFreight my partners and I knew from our own experiences, as well as having spoken to dozens of forwarders, that […]